FAQs
Shipping & Logistics
Where do you ship? We ship across Canada, USA, UK, France, Germany, Australia & New Zealand.
What are your shipping rates and times? Our shipping rates & times are determined at the checkout, based on the size, weight & destination of the package. In Canada, they operate only during weekday hours.
Do you offer local pickup? Yes, we offer local pickup. Orders can be placed online to pickup during our regular business hours.
Will I have to pay duties/taxes on international orders? Some are exempt, but not all — any of the products we make here at our shop are exempt from tariffs for USA. Other countries may have duties, or fees.
What is the process of shipping to the USA? To ensure our exempt products that are made in Canada, USA or Mexico are tariff free, we have to ship all of the orders to the USA in a large package to our shipping provider together. We do this once per week - usually on Wednesdays or Thursdays, unless you paid for Expedited Tracked Shipping. If you paid for Expedited Tracked Shipping, it is shipped on its own, as soon as it's ready. Regardless of shipping selection, it takes a few days at the border for Canadian Border Services & U.S. Customs to check the items in each package before releasing it to USPS for delivery. They operate only during weekday hours.
Product-Specific Questions
Will my hand dyed fabric or yarn be from the same dye lot? They could be from different dye lots. If you require them to be from the same dye lot, please request that in the special instructions in the cart area.
Are the colors on the website accurate? When we take our photos, we make sure they are as accurate as possible. Please note: monitors/displays can affect color. But also, that hand-dyed yarns & fabrics can vary naturally.
Payments
What payment methods do you accept? Major credit cards, PayPal, and Shop.
What currency are your prices in? We are a Canadian shop, but our prices are shown in the country currency you have selected.
The current process for shipping into the USA for EXEMPTION or REDUCTION of Tariffs
When the tariffs began, we knew we wanted to do whatever we could to help our customers in the USA, they have always been such huge supporters of our shop. So we sought out a shipping company that helped us navigate getting Certificate of Origins so that anything we make at our shop that falls under CUSMA would be able to have Tariff Exemptions, or in some cases Tariff Reductions. This took several weeks of work to prepare our website to have the ability to ensure our customers in the USA wouldn't be paying more at the checkout than necessary.
To be able to make this exemption, or reduced tariffs happen, we must package all of our orders that are shipping to the USA together & send via Purolator (we pay extra for 1 day shipping) to our shipping provider, Chit Chats. Once they get the orders, they are processed in Bedford, then sent to Niagara Falls where Canada Border Services does there job, making sure each package has the appropriate tariff paid in advance, or exempt. This must be done before they can send it across the border to U.S. Customs. Once cleared by U.S. Customs (which takes up to 3 business days), it is handed over to USPS for delivery. These extra steps in the process have, unfortunately, added days to shipping — but we thought that would be better than paying tariffs. We know & understand everyone is eager to get their goodies in their hands as quickly as possible, but we do please ask for patience when ordering from us to ship to the USA. The extra shipping times are out of our control.
We package the orders as quickly as we can to avoid delays & we appreciate your continued support, love & patience! Maybe someday it will be simplified again, like it used to be.. til then, we will keep on doing whatever we have to do to be able to continue to provide our products & designs to our American Friends, south of the border. Thank Ewe 🥰